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Customer Support


Context Help

If you get lost inside our Control Panel, the first thing you should do is click the Help button, which is visible on each and every page. A pop-up menu will open. It comprises comprehensive info about all the actions that you can perform on the given page. Each popup shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a wide selection of educational video clips illustrating how to use our Control Panel. They're designed for those of you who would like to see how things are getting done instead of only reading articles. In this way, everyone can quickly find their way around our Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't discover the solution you searching for, have a look at our comprehensive Frequently Asked Questions section, which comprises questions asked by actual customers and offers practical solutions. We periodically "revamp" our FAQ database with new questions & answers so as to embrace all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the Frequently Asked Questions database either, you can touch base with our excellent team of technical support engineers available 24-7 and ready to help you with any question. Each trouble ticket you send will be replied to in less than sixty minutes (the average support ticket response time is only 20 minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 295381

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com